Contact information

We love hearing from you, before, during or after your booking. Just drop us an email at admin@thesuncollective.art or send a WhatsApp to +34 682 142 118, whichever is easier. And if you'd rather talk it through, we're happy to arrange a call.

If something hasn't gone well

Tell us as soon as you can and we'll sort it out with you. Write to us saying what happened and when, and we'll reply in writing. If we can't resolve it between us, we'll tell you which consumer body you can turn to and whether we'll take part.

The official complaint form

If you'd rather go the official route, you can file it online with the Canary Islands Government, whether you booked a retreat or a day experience. Those take you to the electronic office, where you'll need a Spanish digital ID.

And if you'd rather have it on paper, write to us and we'll send it to you. You can also collect it at Calle Los Dragos 4, Puerta 86, 35508 Teguise, Las Palmas, Monday to Friday from 10:00 to 14:00, letting us know by email beforehand.